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Friday, 25 January 2013

Atlas #57 Product Alert

January 23, 2013

It has come to our attention that some of our customers experience a sticking button on some of our number #57 Deluxe Switch Controllers.
If you are currently using the #57 Deluxe Switch Controller please return it to Atlas for repair or replacement. If we can repair your #57 Deluxe Switch Controller, we will return it to you within a week.  If your #57 Deluxe Switch Controller needs to be replaced, we are expecting a new shipment of them with a modified button to arrive in May.  For dealers or distributors returning new product in the package, your replacements will also be sent in May.
For return purposes we ask that you call us first at 1-908-687-0880 and ask for a customer service representative who will issue you a return authorization. There is no charge for either a repair or replacement of your #57 Deluxe Switch Controller.
We apologize for any inconvenience this may cause you and will do our best to expedite the replacement or repair of your controller.

Thank you for your continued support,
Paul Graf, COO
Atlas Model Railroad Company, Inc.

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